Dekeshop Refund Policy

 

At Dekeshop, we strive to ensure you’re completely satisfied with your purchase. If you’re not, we’re here to help with a straightforward refund process.

 

Eligibility for Refunds:

• Refunds are available for items returned within 30 days of the delivery date.

• To qualify for a refund, items must be:

• Unused, unworn, and in their original condition.

• Returned with all original packaging, tags, and accessories.

 

Non-Refundable Items:

 

Refunds are not available for:

• Items marked as final sale.

• Gift cards.

• Items damaged or altered after delivery.

 

How Refunds Are Processed:

1. Return Approval: Contact us at Support@dekeshop.com to request a return. Once approved, you’ll receive return instructions.

2. Inspection: Once we receive the returned item(s), we will inspect them to ensure they meet our refund eligibility criteria.

3. Refund Issuance: Approved refunds will be processed to your original payment method within 5-7 business days.

 

Shipping Costs:

• Original shipping costs are non-refundable.

• Customers are responsible for return shipping fees unless the refund is due to a mistake or defect on our part.

 

Late or Missing Refunds:

• If you haven’t received your refund after 7 business days, please check with your bank or credit card provider, as processing times may vary.